Recalls are an important part of a successful optometry office. With a proper recall system in place you can send multiple recall reminders to encourage your patients to schedule an appointment. With Crystal PM you have the capabilities to print/send Emails, Postcards, Letters, or Address Labels.

Not only can you set a recall date for every patient, you can also customize your recall types and templates. A typical postcard recall is setup as:

Time	Before/After	Recall Type
2 weeks	Before	Postcard 1
	On Recall Date	Postcard 1
3 weeks	After	Postcard 2
7 weeks	After	Postcard 2
6 months	After	Postcard 3

Postcard 1 is sent 2 weeks before the recall date and on the recall date.
Postcard 2 is sent 3 weeks and 7 weeks after the recall date.
Postcard 3 is sent 6 months after the recall date.

The postcards can be customized with patient information and exam information.

Example of Postcard 1:

11118 Conchos Trail
Austin, TX 78726

Dear <CourtesyTitle> <FirstName> <MiddleName>,

It is time for your eye exam. Your last full eye exam was on <LastExamDate>. It is recommended that you call Abeo Solutions, Inc. at (512) 335-1976, as soon as possible to schedule your annual eye exam in order to renew your prescription and check for ocular health.

Thank you,
Crystal Practice Management

Example of Postcard 2 (without header/footer)

You are passed due for your eye exam. Your last full eye exam was on <LastExamDate>. It is recommended that you call Crystal Practice Management at (512) 335-1976, as soon as possible to schedule your annual eye exam in order to renew your prescription and check for ocular health.

Example of Postcard 3

We understand that it is hard to find time in your busy schedule, but it is necessary to schedule a full eye exam in order to keep your prescription up to date. Your last full eye exam was on <LastExamDate>. It is recommended that you call Crystal Practice Management at (512) 335-1976, as soon as possible to schedule your annual eye exam.